Article 1.
DUO ENTERPRISES rents to User a vehicle under the Terms and Conditions set forth by this Contract, the applicable price
list, our Rental Information and the Instructions for User in case of traffic accident and other regulations.

Article 2.
By signing this Contract User agrees to the Contract and price list and is obliged to the following:
a) That he/she took over the rented vehicle in accordance with the Road Traffic Safety Law.
b) That he/she received vehicle documents, keys to the vehicle, all obligatory equipment and accessories as well as
additional equipment and accessories listed in the Contract along with the vehicle
c) That he/she shall return the rented vehicle after the expiry of rental period to the location and within the term
defined in this Contract, or before the expiry of rental period, immediately on DUO ENTERPRISES request.
d) That he/she shall cease driving immediately in case any defect occurs on the vehicle and inform DUO ENTERPRISES
without delay.
e) That he/she will not use the rented vehicle for illegal purposes (perpetrating criminal deeds, violation of customs
regulations as well as other forbidden acts), driver training, renting to third persons, freight or haul of other vehicles or
trailers, participating in auto-sports events, under the influence of alcohol, drugs or other narcotics. In case User acts are
contrary to this point he/she shall be obliged to indemnify DUO ENTERPRISES without delay for the incurred damage
in full amount.
f) That he/she shall use the vehicle for their own purposes only and the vehicle shall be driven by User or a person
fulfilling terms of the Contract and who is specified in the Contract. Material liability of these persons is joint.
g) That he/she shall not overload the vehicle with persons and objects
h) That she/he shall not cross the state border without prior approval from DUO ENTERPRISES. If User crosses the state
border without having obtained authorization, the User is obliged to bear all the financial responsibility to DUO
ENTERPRISES and to the relevant authorities of the state in which User was present with the rented vehicle.
i) That he/she must not perform any replacement of parts, assemblies, device, and equipment or to change in any way the
outside appearance of the vehicle without written consent of DUO ENTERPRISES. User is obliged to reimburse DUO
ENTERPRISES for replaced or missing parts to the extent of their market value latest on the day of returning the vehicle.
j) That he/she necessarily uses available device or means for securing vehicle against theft and protect the vehicle.
k) That he/she shall at any time enable control of vehicle and documentation by a person authorized by DUO ENTERPRISES.
l) That he/she shall use the vehicle with due care

Article 3.
The user is obliged to fulfill the basic conditions for renting a vehicle, namely: possession of a valid driver’s license
(min. 2 years), mandatory identification with an identity card or passport, proof of the user’s status as a legal entity
(power of attorney, company seal, etc.) is mandatory credit card as a means of security and payment. At the time of
renting the vehicle, it is necessary to block the funds on the user’s credit card, the amount of the block is determined
according to the vehicle group, and it amounts to participation in damage and theft plus the amount of the rental.
The minimum length of the rental is 3 days, a 60-minute delay in returning the vehicle will be tolerated, and then a new
rental day will be automatically charged according to the current price list. The maximum length of the lease is 12
months, with DUO ENTERPRISES retaining the discretionary right to decide on the length of the vehicle user’s lease..

Article 4.
When concluding the Contract User is obliged to make a down payment of defined amount and deposit all documents
stated in Article 3 of this Contract.
Article 5.
User accepts to pay to DUO ENTERPRISES:
a) vehicle rental and other services according to valid price list
b) costs for fuel and other fees (traffic fines, parking fines, legal disputes and similar) shall be
borne by the User. The cost of fuel User shall pay according to the valid price list of DUO ENTERPRISES and Rental
information of DUO ENTERPRISES. According to the Rental Information, an administrative fee plus the cost of fine ,
the User shall pay for all parking/traffic fines that are not settle by the User until the moment of car return from the
rental.

Article 6.
The User shall be provided for usage a technically sound vehicle. For all potential technical defects that occur
rental period the User shall be fully liable. If during vehicle usage there occurs the following defect of:
during the engine, drive
mechanism, gearshift, clutch, crankcase or other characteristic part (in case of lack of oil for engine, differential,
gearshift, cooling fluid, engine overheat etc.) Contractual parties shall mutually, in an official service remove defects
and determine the amount
of the incurred material damage. In case the defect was incurred due to negligence of User, User shall be obliged to reimburse
DUO ENTERPRISES for the inflicted material damage to the vehicle in full amount and lost profit due to non-usage of
the vehicle in the amount equal to the rental price in accordance with valid price list of DUO ENTERPRISES, for a
maximum of 30 days.

Article 7.
In case of traffic accident, damage, theft of vehicle or parts or defect of vehicle driven, User is obliged not to leave the vehicle
before he/she ensures handover of vehicle to DUO ENTERPRISES, waited for the police to come and make a record, and
completes correctly and fully the “European report for traffic accidents”, except in case of defect of vehicle driven and
submitted written statement to the nearest office of DUO ENTERPRISES. In case User fails to perform any of the above
mentioned actions and by that inflicts damage to DUO ENTERPRISES he/she is obliged to reimburse for the inflicted
damage in full amount.

Article 8.
By putting his/her signature the User confirms he/she is acquainted with the fact that rental price includes obligatory third
party insurance and. The User has an option additionally to purchase the insurance: CDW-Collision damage waiver, TP-
Theft protection, Top Cover CDW (Casco insurance without the excess for the damage), G&T – glass and tires insurance
(available only if Top Cover CDW is also included). The excess for the damage and the theft is determinate by the Rental
Agreement and Rental Information. Any type of insurance stated does not cover damage that occurs: inside the vehicle, to
the underside, broken or lost key; damage caused by filling up inadequate type of fuel; and/or damage caused on purpose
or by negligence.
All the above mentioned damages shall be charged in full amount to the User at the latest at the time of returning the vehicle.

Article 9.
DUO ENTERPRISES shall not be liable for damage inflicted to third parties caused by improper driving of vehicle User,
for damage inflicted by loss or damage of luggage or goods located in or on the vehicle.

Article 10.
User shall be obliged to return the vehicle within the agreed period to the agreed location. In case of a necessity for
extension of rental period there shall be signed a new contract after User settles all outstanding liabilities as per
previously concluded contract.

Article 11.
In case of dispute arising out of this Contract, contractual parties shall try to settle the dispute by an extra judicial
agreement or otherwise acknowledge the jurisdiction of the Commercial Court in Sarajevo.

Article 12.
All other issues that are not envisaged by this Contract shall be regulated in accordance with Contract Law of
Bosnia and Herzegovina.

Article 13.
Instruction for user in case of traffic accident forms an integral part to this Contract and by signing this Contract User
confirms to be acquainted with its content.
This Contract is made in 2 (two) identical copies, 1 (one) for DUO ENTERPRISES and 1 (one) for User.
Instructions for User in case of traffic accident. POLICE
RECORDS OBLIGATORY!
In case vehicle User does not ensure police presence or police record and complete correctly and fully the “European
report for traffic accidents” the full amount for the damage and/or theft shall be charged to User irrespective of the type of
purchased insurance. It is necessary to make a police record and complete correctly and fully the “European report for
traffic accidents” even in case when User was not present at the moment the car damage was inflicted (eg. vehicle was
damaged on the parking lot by an unknown perpetrator)
ACTIONS in case of traffic accident, damage and theft the User is obliged to act in the following manner:
IMMEDIATELY inform the police and DUO ENTERPRISES about the event and act according to their instructions.
User shall not be allowed to operate the vehicle under the influence of alcohol, medications and drugs, without a
passed driving test for that category of vehicle, or without approval from DUO ENTERPRISES in case of operating
vehicle abroad.
In these cases, insurance IS NOT VALID and client is charged with full amount of damage/theft.
User shall not be allowed to give the rented vehicle for usage to unauthorized persons i.e. persons that are not listed
in the Contract on car rental. In these cases insurance IS NOT VALID for User and he/she shall be charged with full
amount of damage.
BORDER CROSSING
User is allowed to cross the border with the approval from DUO ENTERPRISES and only to the following European
countries:
Austria, Montenegro, Croatia, Czech Republic, Germany, Hungary, Macedonia, Romania, Serbia, Slovenia, Switzerland
Crossing the border is not permitted to the countries that are not listed above. Use of vehicles is allowed only in continental European countries.